Shipping Policy
Effective Date: 24/15/2021
Thank you for choosing Vinyl Wrapping Australia! This Shipping Policy explains how we handle shipping and delivery of orders placed on the Vinyl Wrapping Australia website ("Site"). By placing an order, you agree to comply with the terms outlined in this policy. If you have any questions or concerns, please contact our customer support team for assistance.
Order Processing Time:
1.1 We strive to process and ship all orders as quickly as possible. Orders are typically processed within 2 business days after payment confirmation.
1.2 Please note that order processing time may vary during peak seasons or promotional periods. We appreciate your understanding and patience.
Shipping Methods:
2.1 We offer various shipping methods to ensure efficient and secure delivery of your orders. The available shipping methods and associated costs will be displayed during the checkout process.
2.2 The estimated delivery time for each shipping method will depend on the destination and the selected service provider.
Shipping Destinations:
3.1 We currently ship within Australia. If your shipping address is outside of these regions, we contact us regarding getting a quote for international shipping, we cannot guarantee that we will be able to fulfill your order if you are an international customer. We apologize for any inconvenience if this is the case.
Tracking Information:
4.1 Once your order has been shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment on the website of the respective shipping carrier.
4.2 Please note that tracking information may take some time to become available after your order has been shipped.
Delivery Times:
5.1 The estimated delivery time will depend on the shipping method selected and the destination. Please refer to the estimated delivery timeframe provided during the checkout process.
5.2 While we make every effort to ensure timely delivery, please understand that delivery times may be subject to delays beyond our control, such as customs clearance procedures or unforeseen circumstances. We appreciate your patience and understanding in such situations.
Shipping Costs:
6.1 Shipping costs will be calculated based on the weight of your order, the destination, and the selected shipping method. The applicable shipping costs will be displayed during the checkout process.
6.2 Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient and may be collected at the time of delivery. These charges are not included in the shipping costs.
Shipping Address:
7.1 It is your responsibility to provide an accurate and complete shipping address. Please ensure that the shipping address provided during the checkout process is correct and up to date.
7.2 We cannot be held responsible for any delays, failed deliveries, or additional costs incurred due to incorrect or incomplete shipping addresses provided by the customer.
Lost or Damaged Shipments:
8.1 In the event that your shipment is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and assist you in any way we can.
Order Cancellation or Modifications:
9.1 Once an order has been placed, it may not be possible to cancel or modify the order details, including the shipping address or selected shipping method. Please review your order carefully before finalizing the purchase.
Shipping Times:
Shipping times vary based on your delivery address and the courier company used. All orders are shipped from Brisbane, and estimated delivery times are as follows:
- Brisbane & Surrounding Areas: 1-3 business days
- Sydney & Melbourne: 3-5 business days
- Adelaide & Canberra: 4-6 business days
- Perth, Darwin & Regional Areas: 7-10 business days
Please note that these are estimates and may vary due to courier delays or peak periods. Tracking details will be provided once your order has been dispatched.
If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team:
Vinyl Wrapping Australia
info@vinylwrappingaustralia.com